Frequently Asked Questions

General

The cause of this might be that the power supply is not providing enough power for both the controller and slave. 

Step 1: Menu>>System>>Keyboard>>Backspace(Left Key) = Check-In>>Auto Switch = ON>>Set a Time of Auto switch per day.

Step 2: Menu>>System>>Keyboard>>Right Key = Check-Out>>Auto Switch = ON>>Set a Time of Auto switch per day.
If your old platform F18 doesn’t have the Keyboard option under the System please request a USB firmware update

Step 1: Menu>>Personalize>>Punch State Options>>Punch State Mode = Manual and Auto.

Step 2: >>Punch State Timeout(s) = 10

Step 3: >>Punch State Required = ON

Step 4: Menu>>Personalize>>Shortcut Key Mappings>>UP Key = Check-In>>Set Switch Time>>Switch Cycle>>Press OK>> Select All the days>>ESC>>Switch Cycle = Daily

Step 5: Select a Day and set a Time of auto switch per day.

Step 6: Menu>>Personalize>>Shortcut Key Mappings>>Down Key = Check-Out>>Set Switch Time>>Switch Cycle>>Press OK>> Select All the days>>ESC>>Switch Cycle = Daily

Step 7: Select a Day and set a Time of auto switch per day.

Right-click on the software shortcut on the desktop, select “Open file location” and the folder containing the software will be opened.

Check that you used the correct connection method.

Your ethernet cable or serial port cable may have a loose connection/damage.

PC/Device is set to the wrong IP range or is set to a duplicate IP address.

The mainboard of the terminal is faulty / Internal characteristic problem on the LCD. You need to contact your supplier and return the product to be repaired.

When connecting to the unit using RS232 communications the baud rate on the terminal and the software might not be the same. If using RS-485 communication, it might also be that two communication wires are swapped around or the two wires are touching each other.

1. The fingerprint sensor is dirty or scratched. If it is dirty you can use adhesive tape to remove it.

2. The wire to the fingerprint sensor is loose.

3. The chip responsible for the fingerprint sensor is faulty.

Contact your supplier if no 2 or 3 is suspected.

This can be as a result of the communication cable, converter or COM port on the computer is faulty. This can affect the baud rate on the communications. Set the baud rates to 9600 or 19200 then try again

The speaker or voice chip is faulty.

Send the device to your supplier for repairs.

Check that the fingerprint sensor wire is not loose or broken.

Send it back to your supplier for repairs if the cable is broken

The battery in the terminal may be faulty or dead.

Send back to your supplier for repairs.

The buzzer, speaker, or circuitry is faulty.

Send the device back to your supplier for repairs

ZKAccess 3.5

Your current version of ZKAccess 3.5 is outdated.

Back-up your database and install the latest version of the software.

The options will be greyed out if you added a device that doesn't support the features, for instance, if you want to add an anti-passback and the device added is a standalone device (e.g. F18) then the anti-passback will be greyed out because you can't setup anti-passback on a standalone device unless you have a slave reader connected to it.

Most of the options are activated when you have added a controller on the software.

The Error is caused by an active antipassback, If the antipassback is set the user must first exit on the door where the anti-passback was activated before they can check in again.

Most of the options are activated when you have added a controller to the software.

Step 1: Click on the "Device" tab at the top of the interface.

Step 2: Select the device that you need to modify the IP address on.

Step 3: After selecting the devices then click on the "More" tab located on the far right-hand side of the interface.

Step 4: On the drop-down menu, select "Modify IP Address".

Step 5: You will now be presented with a window that will show the old IP address as well as a space for the new IP address.

Step 6: Delete the IP address that is in the new IP column and enter your desired IP address then press the OK button.

Please contact one of our support technicians and send them a copy of your database. They will assist you to reset the password of the administrator

ZKAccess 3.5 does not support this function as a default. If you require this function please contact technical support to find out if your devices are compatible with the required customization.

ZKTime.net

Step 1: Add your Employee and make sure the Salary Mode is set to Salary.

Step 2: Add your Night time table.

Step 3: Add your shift.

Step 4: Allocate the days with paycode and time table.

ZKBiosecurity

NB: PLEASE MAKE SURE YOUR FIREWALL IS OFF or MAKE an EXCEPTION FOR THE PORT NUMBER

Step 1: Access the 'Comm Menu' on the device, Go to ADMS and add the Server Address which is the IP Address of your PC, and Add the Server Port which is the BioSecurity Port Number.

Step 2: Change the IP Address of the device to be in the same IP Range as your PC.

Step 3: Add a gateway and the DNS should be the same as the Gateway.

Step 4: Restart the device

Then Go to BioSecurity and search for the device, when it appears click add.

ADDING THE DEVICE FROM THE SOFTWARE IS MORE TIME CONSUMING AND WE RECCOMEND THIS METHOD FOR ADDING STANDALONE DEVICES.

Biotime 8

Step 1: On the Login page, click About.

Step 2: After you have logged in, hover the cursor over the profile icon,a menu will appear, then click About.

Step 3: Click Online Activation, and fill in the authentication information, which includes the super admin’s username and password.

Step 4: Fill in the registration information, click Browse to select the fileXX_SN.xml, which is received then click the Active button and the software will be activated.

Step 1: On the Login page, click About.

Step 2: Entering the About page, click Download UPK, then fill in the authentication information, which includes the super admin’s username and password.

Step 3: Fill in the registration information, click Browse to select the fileXX_SN.xml, which is received, and click Generate.

Step 4: You will get an XX_UPK.xml file. Then access the following website to obtain the XX_License.xml file: https://www.zkteco.com/en/Index/Service/license_active.html. 

Or send the XX_UPK.xml file back to the sales team. Then the team will send you the file XX_License.xml back.

Step 6: Click the Browse button to select the file XX_License.xml, click Active, then you will successfully activate your software.